Arcam FMJ AV9 User Manual download pdf (Page 33)

AV9

E-32

English

AV9

E-33

Troubleshooting

There are no lights on the unit:

Check that:

the power cord is plugged into the AV9 and the mains socket outlet it is plugged into is switched

on.

the power button is pressed in.

If a red LED is present, the AV9 is in standby mode. Press any source button on the front panel or on the

remote control.

The unit responds erratically or not at all to the remote control:

Check that:

there are fresh batteries in the remote control.

the Remote IR receiver window is visible and you are pointing the remote control towards it.

The front panel display is blank:

Check that:

the display hasn’t been turned off. Press the DIS button on the remote control.

the AV9 is not in ‘Programming mode’ by turning it off, waiting ten seconds then switching back

on again.

No picture is produced:

Check that:

your viewing device is turned on and switched to display your AV9. Test by pressing the MENU

button on the AV9 or AV9 remote and look for the AV9 ‘Main Menu Screen 1’ displayed on your

device.

the correct video input is selected on the AV9

the video source is on, is operating normally, and is in ‘play’ mode if appropriate.

you have the same video connection between the video source and the AV9 as between the AV9

and your viewing device. For example, composite video is used from the source to the AV9, and

from the AV9 to the display device.

The video source is different to the audio:

Check that:

the video and audio inputs are correctly selected in ‘Main Menu Screen 1’. Press MENU, then

change either the video or audio source by rst using the navigation

and

buttons, then

use the source buttons to select the correct input.

the digital audio inputs and HQ video inputs are correctly assigned to their sources on the

‘Digital Settings’ page in the Setup Menu.

There are bright edges or ‘ghosts’ on the picture:

Check that:

Check that the cables used for analogue video connections (not HDMI) are designed to carry

video (i.e., they are 75Ω coaxial cables).

Ensure that the ‘Sharpness’ control on your video display device is switched off or set near

minimum.

If this problem occurs when using an HDMI connection, try using a shorter cable. In general,

HDMI signals cannot be run over such long cables as analogue signals.

There is no on screen display (OSD):

Check that:

your video display device is connected to your AV9 correctly.

the on screen display has not been turned off on the ‘Video Settings’ or ‘Zone 2 Settings’ pages

(for zone 1 and Zone 2 respectively) in the Setup Menu.

if you are using a component display, check that the AV9 is set for component video. See the

‘Basic Setup’ section.

No OSD will be visible on the HDMI output.

OSD Display is pink/red

If a component video signal is fed into the AV9 when the ‘HQ Video’ setting is set to RGB you will have a

pink/red OSD.

To correct this you must set the ‘HQ Video’ line on the General Settings menu to ‘Component’.

No On Screen Display (OSD) overlaid on video:

The AV9 cannot overlay video onto progressive scan or HDTV signals. In this case, the AV9 creates a full

screen display with a black background for the menus and turns off the pop up messages.

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Arcam FMJ AV9 User Manual Page 33

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